This Privacy Policy explains how Pelican casino (referred to as “the Company”, “we”, “us”, or “our”) collects, uses, stores, and protects the personal information of users (“you”, “your”, or “user”) who access and use our website. The policy complies with applicable laws and is intended for New Zealand residents who use our online casino platform.
1. Scope of the Privacy Policy
This Privacy Policy applies to all personal data processed by Pelican Casino in connection with the operation of its website and the provision of online gaming services to users in New Zealand. By registering or using our services, you agree to the collection and processing of your personal data as described here.
2. Data We Collect
Pelican Casino collects personal information necessary for account creation, verification, transaction processing, and compliance with legal obligations. Information collected includes but is not limited to:
- Identity data (full name, date of birth, gender)
- Contact data (email address, residential address, phone number)
- Account and transactional data (username, payment details, transaction history, gaming activity)
- Technical data (IP address, browser type, device information, access times)
- Marketing and communication preferences
- Documents submitted for verification (such as identification documents, proof of address)
3. Legal Basis for Data Processing
We process your personal data based on one or more of the following legal grounds: to perform our contractual obligations to you, to comply with legal and regulatory requirements, to protect our legitimate interests, and where you have provided your explicit consent.
4. Purposes of Data Processing
Your personal data is processed for several purposes, including:
- Creating and managing your user account
- Conducting age and identity verification checks
- Processing deposits and withdrawals
- Providing customer support and responding to your inquiries
- Detecting and preventing fraud, money laundering, and other illegal activities
- Complying with legal and regulatory obligations
- Improving the functionality and security of our website
- Sending Pelican promotions, where permitted by law and your preferences
5. Disclosure of Personal Data
Pelican Casino may share your personal information with third parties only as required for the provision of services or as mandated by law. These third parties may include:
- Payment methods service providers and financial institutions
- Identity and age verification services
- Regulatory authorities and law enforcement agencies
- IT service providers and hosting partners
- Marketing and analytics partners (subject to your consent and preferences)
All third-party partners are contractually required to handle your data securely and in accordance with applicable privacy laws.
6. International Data Transfers
Due to the global nature of our operations, your personal data may be transferred to and processed in jurisdictions outside New Zealand. In such cases, we ensure that adequate safeguards are in place to protect your data, consistent with New Zealand privacy regulations.
7. Data Security Measures
We use industry-standard security measures to protect your personal data from unauthorized access, alteration, disclosure, or destruction. These measures include encryption of sensitive data, secure servers, regular security audits, access control protocols, and staff training on data protection.
8. Data Retention Policy
Pelican Casino retains your personal data only as long as necessary to fulfill the purposes for which it was collected, to comply with legal and regulatory requirements, and to resolve disputes. When data is no longer required, it is securely deleted or anonymized.
9. Your Rights Under New Zealand Law
As a resident of New Zealand, you have specific rights regarding your personal data. These include the right to:
- Access your personal information held by us
- Request correction or update of inaccurate or incomplete data
- Request deletion or restriction of your data, subject to legal requirements
- Withdraw consent for processing, where applicable
- Object to the processing of your data in certain circumstances
- Receive your data in a portable format, where technically feasible
Requests to exercise your rights can be submitted via the contact details provided on our website. We will respond to your request in accordance with applicable laws and within a reasonable timeframe.
10. Cookies and Tracking Technologies
Our website uses cookies and similar technologies to enhance user experience, analyze site performance, and deliver tailored content. You can manage your cookie preferences through your browser settings. For more information, please consult our Cookie Policy.
11. Marketing Communications
Where you have provided consent or where permitted by law, we may send you marketing communications about our products and promotions. You can opt out of receiving such communications at any time by following the unsubscribe link in our emails or by adjusting your account settings.
12. Changes to the Privacy Policy
Pelican Casino reserves the right to update or modify this Privacy Policy at any time to reflect changes in our practices or legal obligations. We encourage users to review this page periodically. The date of the most recent update will be indicated at the top of the policy. Continued use of our services after such changes indicates acceptance of the revised policy.
13. Contact Information
If you have any questions, concerns, or requests regarding this Privacy Policy or the processing of your personal data, you may contact our Data Protection Officer via the contact form on our website or by using the details provided in the “Contact Us” section.
This Privacy Policy is designed to provide you with transparent information about how Pelican Casino processes and protects your personal data as a user from New Zealand. By using our website, you acknowledge and agree to the practices described here.